Steve J. Bernas is the President and Chief Executive Officer for the Better Business Bureau of Chicago and Northern Illinois, Inc. and the President of the Better Business Bureau Educational Foundation. Over his 30-year career, he has mediated thousands of consumer and business-to-business disputes and also has had
extensive training in Alternative Dispute Resolution conflict resolution. Mr. Bernas is responsible for the overall leadership and day-to-day management of Better Business Bureau. Mr. Bernas works with the Board to establish the vision and drives revenue and impact for the organization. In conjunction with the Board, Mr. Bernas will work to build out a strategic plan and ultimately implement the plan in support of the Bureau’s mission. The BBB is a significant content provider of consumer and business education, information, and alerts about marketplace scams. The BBB sets and upholds high standards for ethical marketplace behavior and is a valuable resource for objective, unbiased information on businesses and charities.
Mr. Bernas continues to be actively involved with a multitude of trade associations in developing and executing programs that encourage and enable best practices in the marketplace. A widely acknowledged and sought-after expert in consumer confidence issues, scams, customer/business relations and self-regulatory initiatives, he is regularly seen on local and national TV and quoted in newspapers and magazines on a myriad of consumer and business issues.
Mr. Bernas received his B.S. in Psychology from Loyola University of Chicago and currently serves on the Illinois Attorney General’s Automobile Advertising Review and the Attorney General Charitable Trust Committee, as well as the Federal Trade Commission Consumer Fraud Task Force. Mr. Bernas is currently on the Board of Advisors for Loyola University’s School of Continuing and Professional Studies. Mr. Bernas is a past member of the Board of Directors of the FBI Citizens Academy Alumni Association and a past member of the Board of Advisors for Archbishop Quigley Seminary High School.
In 2013 Mr. Bernas was awarded the distinguished FBI Directors Community Leadership Award in Washington, DC, the top civilian FBI honor. In 2015 Mr. Bernas received the prestigious Damen Award from his alma mater, Loyola University of Chicago.